Refund Policy

Satisfaction Guarantee

We stand by the purity and potency of our botanical supplements. If your retail purchase does not meet your expectations, we want to make it right.

30-Day Return Window

You may request a return or refund within 30 days of receiving your order. To be eligible for a refund, the product must be in its original packaging, unopened, and in saleable condition.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the package and items. We will arrange a replacement or full refund at no additional cost to you.

How to Initiate a Refund Request

To start a return or refund request, please submit a request via our Corporate Contact Form (selecting "Customer Support" as the purpose) with your order number, list of items, and reason for the return. We will provide a return authorization and return shipping address.

Exclusions

Custom formulations, private-label products, and bulk raw materials are sold under final-sale terms as defined in the master service agreement and are not eligible for standard returns unless they deviate from approved specification files.

For shipping and delivery details, please visit our Shipping Policy page.